Shipping Policy

At CCTV Lucknow, we strive to ensure that your orders are delivered safely and on time. Please read our shipping policy carefully to understand our process.

1. Shipping Coverage

We currently offer shipping within Lucknow and selected regions in India.
For deliveries outside these areas, please contact our support team to check availability.

2. Shipping Charges

Shipping charges vary based on location, order size, and delivery method. The applicable charges will be displayed at checkout.
Free shipping may be available on orders above a specified value, as per ongoing promotions.

3. Delivery Timeframe

Standard delivery time is [X] to [Y] business days from the date of order confirmation.
For bulk orders or customized installations, delivery may take longer, and customers will be informed accordingly.
Delays may occur due to unforeseen circumstances such as weather conditions, strikes, or supply chain issues.

4. Order Processing

Orders are processed within [X] business days after payment confirmation.
Customers will receive an order confirmation email/SMS with tracking details once the order is shipped.

5. Tracking Information

Once the order is dispatched, customers will receive a tracking number to monitor the shipment status.
If you do not receive tracking details, please contact our support team.

6. Installation Services

For orders that include CCTV installation services, our team will schedule an appointment after product delivery.
Customers must ensure site readiness for smooth installation. Additional charges may apply for extra work required.

7. Damaged or Missing Items

If you receive a damaged, defective, or incorrect item, report it within [X] hours of delivery with photos as proof.
We will review the issue and arrange a replacement or refund, as applicable.

8. Cancellation and Address Changes

Orders can be canceled before shipping. Once shipped, cancellations are not possible.
Address changes must be requested before dispatch. Once shipped, we cannot modify delivery details.

9. International Shipping

Currently, we do not offer international shipping.

10. Contact Information

For any shipping-related queries, please contact us at:
Email: CABLESANSAR@YAHOO.COM
Website: www.cctvlucknow.com