Return & Refund Policy
At CCTV Lucknow, we prioritize customer satisfaction and ensure high-quality products and services. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted only in cases of damaged, defective, or incorrect products.
- The return request must be raised within [X] days from the date of delivery.
- The product must be unused, in its original packaging, with all accessories and manuals intact.
2. Non-Returnable Items
The following items are not eligible for returns:
- Products damaged due to improper handling, misuse, or unauthorized modifications.
- Installed or used CCTV cameras and accessories unless they are found to be defective.
- Custom orders or special installations.
- Products without original packaging, invoice, or serial number.
3. Return Process
- To initiate a return, contact our customer support with your order details and reason for return.
- Our team will review your request and guide you through the return process.
- Approved returns must be sent back using secure packaging to prevent damage during transit.
- Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect product.
4. Refund Policy
- Refunds are processed after the returned product is inspected and approved.
- Refunds will be issued via the original payment method within [X] business days.
- Shipping, installation, and service charges are non-refundable.
- If a replacement is preferred instead of a refund, we will arrange for a new product to be delivered.
5. Exchange Policy
- If you receive a defective or incorrect item, we offer a replacement at no additional cost.
- Exchanges are subject to stock availability. If the product is out of stock, a refund will be issued.
6. Cancellation Policy
- Orders can be canceled before shipment. Once shipped, cancellations are not possible.
- If you wish to cancel an order, please contact our support team as soon as possible.